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Client renewal pages

When clients click links in reminder emails, they see renewal action pages. This guide documents the Pay and renew flow and the Do not renew flow from the client's perspective.

Pay and renew

1. Renewal summary

The first screen shows the matter and fee breakdown before payment:

Pay and renew – matter details, fees, Pay button

  • Matter – Matter name (e.g. PureWater)
  • Application number – Official reference
  • Current renewal due – Existing due date
  • Will be renewed to – New due date after payment
  • Professional fee and Official fee – Itemised costs
  • Total – Amount due

Click Pay [amount] to proceed to checkout.

2. Checkout

The checkout form collects payment details:

Pay and renew checkout – card details, optional save info

  • Card number – Visa, Mastercard, etc.
  • Expiration and Security code – Standard card fields
  • Country – For billing
  • Optional: Save my information for faster checkout – Link account. Also collects Email, Mobile number, Full name.

Secure checkout uses Stripe. Click Pay [amount] to submit payment.

3. Payment confirmed

After successful payment:

Payment confirmed – thank you, tax invoice download

  • A confirmation message advises that a separate renewal confirmation will be sent.
  • Your tax invoice is ready – Download via Download tax invoice (PDF).

4. Tax invoice

The tax invoice PDF includes:

Tax invoice – matter, applicant, fees, payment received

  • Date, Invoice reference (e.g. Renewal #31)
  • Matter, Applicant, Application number, Renewal until
  • From – Your organisation
  • Bill to – Client/contact
  • Line items – Professional fee and Official fee
  • Total
  • Payment received – Confirmation that payment was received

Do not renew

When a client chooses not to renew, they must verify their identity via email.

1. Send verification code

Do not renew – send verification code to email

  • The modal explains they are abandoning the matter and will not pay the renewal fee.
  • Matter and Application number are shown.
  • A one-time verification code will be sent to their email.
  • Click Send verification code to receive the code at the displayed email address.

2. Enter verification code

Do not renew – enter 6-digit code, Confirm button

  • Enter the 6-digit code sent to the email.
  • Click Confirm: Do not renew to complete the request.

3. Request recorded

Request recorded – agent notified

  • Request recorded – The abandonment has been confirmed.
  • The client’s renewal agent has been notified and will action the request accordingly.