Terms of Use

1. Acceptance of terms

By creating an account, logging in, or otherwise using the IP Renewal Desk website or platform (the "Service"), you:

• accept and agree to be bound by these Terms of Use;
• confirm that you have authority to bind the firm on whose behalf you are registering;
• acknowledge that you have read and understood these terms, including the limitations of liability and the requirement to maintain a backup reminder system.

Your continued use of the Service constitutes ongoing acceptance of these terms. We may amend these terms from time to time; the "Last updated" date will be revised accordingly. Continued use after changes constitutes acceptance of the amended terms.

2. Description of service

IP Renewal Desk provides workflow and reminder tools to help firms manage intellectual property renewals in-house. The Service includes matter management, scheduled reminders (email and SMS), client instruction capture, payment collection (via your firm's own Stripe or PayPal account), invoicing integrations, and related features. The Service is provided on an "as is" basis.

3. Your obligations

You must:

• provide accurate information when registering and using the Service;
• maintain the security of your account credentials;
• use the Service lawfully and in accordance with these terms;
• maintain a backup or parallel reminder system independent of IP Renewal Desk to track renewal deadlines and ensure no deadline is missed due to reliance solely on this Service.

You must not misuse the Service, attempt to gain unauthorised access, interfere with its operation, or use it for any unlawful purpose.

4. No liability for missed renewal deadlines

To the maximum extent permitted by law, we exclude all liability for any loss, damage, cost, claim, or expense arising from or in connection with a missed renewal deadline, whether or not caused by:

• failure, defect, error, or unavailability of the Service;
• failure or delay of reminder emails, SMS, or other notifications;
• technical faults, outages, server failures, or network issues;
• third-party service failures (including email, SMS, payment, or accounting providers);
• configuration errors, user error, or incorrect data;
• force majeure, acts of God, or circumstances beyond our reasonable control;
• any other cause whatsoever.

You acknowledge that the Service is an administrative tool and not a substitute for professional oversight. You remain solely responsible for ensuring that all renewal deadlines are met. You agree that you will not rely exclusively on IP Renewal Desk for deadline tracking and that you will maintain your own backup reminder systems.

5. Backup reminder system

You must maintain at least one backup or parallel system for tracking renewal deadlines. This may include diaries, calendaring systems, docketing software, or other procedures. The purpose is to ensure that a failure or shortcoming of IP Renewal Desk does not result in a missed deadline. Your use of the Service is conditional on your having and maintaining such backup arrangements.

6. General limitation of liability

To the maximum extent permitted by applicable law:

• we exclude all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement;
• our total aggregate liability for any claims arising from or in connection with the Service (including negligence) is limited to the amount you paid to us in platform fees in the twelve (12) months preceding the claim, or AUD 100, whichever is greater;
• we are not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, data, goodwill, or business opportunity.

These limitations apply even if we have been advised of the possibility of such loss.

7. Indemnity

You indemnify and hold harmless IP Renewal Desk, its officers, employees, and agents from and against any claims, losses, damages, costs, and expenses (including legal costs) arising from your use of the Service, your breach of these terms, or your violation of any law or third-party rights.

8. Account and data

You are responsible for the accuracy of the data you enter. We may suspend or terminate your account if you breach these terms, if you fail to remedy a delinquent platform billing balance within the grace period specified in our billing policy, or for any other reason we consider appropriate. Termination does not affect rights and obligations that accrued before termination. We may delete account data after a reasonable period following termination.

9. Intellectual property

We retain all intellectual property rights in the Service. You receive a limited, non-exclusive, revocable licence to use the Service in accordance with these terms. You retain ownership of the data you submit; you grant us a licence to use that data as necessary to provide the Service to you.

10. Fees and payment

Our commercial model is usage-based: we charge a platform fee equal to 5% of the professional-fee component of each renewal instruction processed through the Service, rounded up to the next five units of your settlement currency. Client-facing payments (from your clients to your firm) are separate and 100% pass-through — they are processed on your firm's own Stripe or PayPal account and are not held or deducted by us. Platform fees are debited monthly from the payment method you have on file with us. We may change fee structures on reasonable notice.

11. Governing law and jurisdiction

These Terms of Use are governed by the laws of the State of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for the determination of any dispute arising from or relating to these terms or the Service.

12. Severability

If any provision of these terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

13. Entire agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings.

14. Contact

For questions about these Terms of Use, please get in touch via our contact form.